Question 1

What types of laptops do you sell?

Accepted Answer

We offer a wide range of laptops to suit every need and budget, including brand new laptops with official warranties, and high-quality, certified pre-owned (used) laptops. Our collection includes business laptops, gaming laptops, ultrabooks, and models for students.

Question 2

What is the warranty policy for your laptops?

Accepted Answer

All our brand new laptops come with the official brand warranty in Bangladesh. Our pre-owned laptops come with a 15-day replacement guarantee and a 2-year service warranty, ensuring your peace of mind.

Question 3

Where is Silicon Tech in Multiplan Centre?

Accepted Answer

Silicon Tech is at Shops 330, 364 and 365, Level 3, ECS Computer City, Multiplan Centre, 69–71 New Elephant Road, Dhaka 1205. We are open from 10:00 AM to 8:00 PM every day except Tuesday.

Question 4

Do you offer home delivery?

Accepted Answer

Yes, we offer reliable delivery services across Bangladesh. For customers within Dhaka city, we provide fast home delivery. For customers outside Dhaka, we use trusted courier services to deliver your product safely.

Question 5

What payment methods do you accept?

Accepted Answer

We accept various payment methods for your convenience, including Cash on Delivery (for specific locations), bank transfers, mobile banking (bKash, Nagad), and credit/debit card payments. EMI facilities are also available on selected bank credit cards.

Question 6

How do I claim a warranty?

Accepted Answer

For official brand warranties, you can visit any authorized service center in Bangladesh. For our pre-owned laptop service warranty, please bring the device to our shop at Multiplan Center, and our technical team will assist you.

Question 7

Can I get a discount?

Accepted Answer

Prices for many products are fixed, but we occasionally run special promotions and offers. Please follow our Facebook page or contact us directly for any current offer.

Question 8

How do I know if a pre-owned laptop is in good condition?

Accepted Answer

Every pre-owned laptop at Silicon Tech goes through a rigorous multi-point inspection and testing process by our certified technicians. We ensure that every device is fully functional and meets our high-quality standards before it is sold.

Question 9

Where can I buy a checked used laptop in Multiplan Centre?

Accepted Answer

Visit Silicon Tech at Shops 330, 364 and 365 on Level 3 of ECS Computer City, Multiplan Centre. You can compare available used laptop prices, specifications and condition, and inspect an available device at the showroom before purchase.

Question 10

What affects the used laptop price in Bangladesh?

Accepted Answer

The model, processor generation, RAM, storage, display, battery and physical condition all affect the price. Stock and price change frequently, so use the pre-owned laptop page or contact the showroom for the current price.

Question 11

How should I choose a used laptop shop in ECS Multiplan Centre?

Accepted Answer

Compare the written device condition, testing process, invoice, warranty terms, physical shop address and after-sales support. Inspect the laptop and confirm exactly what the warranty covers before paying.

Question 12

Are used gaming laptops available in Dhaka?

Accepted Answer

Silicon Tech lists available pre-owned gaming laptops with their processor, GPU, display, condition and current price when known. Gaming stock changes frequently, so confirm availability before visiting.

Laptop Buying, Warranty & Multiplan Centre FAQ